When a refund may be requested
You may request a refund for the initial eBook purchase within 14 calendar days of the purchase date. This applies to the $9.96 eBook-only guest purchase and the initial $14.96 account bundle purchase. You do not need to return a digital file or explain a personal reason for a request made within that window.
- The $14.96 account bundle includes the purchased eBook and one included month of games and member videos, then renews at $9.96 per month until canceled with the authorization shown before Stripe checkout.
- Cancel future $9.96 monthly renewals through Stripe's customer portal in Account settings. Cancellation stops future renewals; eligible access remains available through the paid period shown in the account.
- A bundle refund does not automatically cancel future membership renewal. If you want both, request the eligible initial-purchase refund and cancel the membership through the Stripe customer portal.
- Subsequent $9.96 membership renewal charges are not covered by the initial 14-day eBook refund window. Billing errors, duplicate charges, service failures, and rights provided by applicable law remain reviewable through Support.
- This policy does not limit any non-waivable consumer rights.
Digital access after a refund
After an approved initial-purchase refund, we will revoke the related protected eBook download and access granted by that purchase. Please stop using the refunded materials and delete locally saved copies. A refund does not remove access to unrelated purchases that remain paid, and it does not by itself cancel future membership renewal.
- A duplicate-purchase request should include both order references so we can review the duplicate without disrupting the valid purchase.
Access and technical problems
If a verified technical problem prevents you from accessing a paid purchase, contact Support promptly with the account email, order reference, and a description of what happened. We will first try to restore access. If we cannot restore access within 7 business days after receiving the information needed to investigate, we will issue an appropriate refund.
- Never send a password, complete payment-card number, government identification, medical record, or a child's personal information.
How to request a refund or cancel renewal
Email info@yourbabysagenius.com or use the Support page for an eligible refund request. Include the account or checkout email, order reference, product name, and the reason you are contacting us. Use Account settings to open Stripe's customer portal when you want to cancel future membership renewal.
- Approved refunds are initiated to the original payment method within 5 business days. Your bank or card provider controls when the credit appears. Use Account settings separately if you also need to cancel future membership renewal.
- If you believe a charge is unauthorized or a billing error remains unresolved, you may also use the dispute rights provided by your card or payment provider.