Purchases, downloads, and refunds
Email info@yourbabysagenius.com if a Stripe payment completed but the eBook, secure guest link, receipt, or account access did not arrive. We can also help review duplicate charges, refund requests, and a payment that remains pending on the site.
- Include the email used during checkout, the product name, the site order reference beginning with YBG, and what you expected versus what happened.
- Guest download links are time- and use-limited. Contact us rather than forwarding or publishing a protected link.
- Refund requests are reviewed under the Refund Policy; an approved refund removes the access connected to the refunded purchase.
Accounts and monthly membership
We can help with registration, sign-in, password recovery, account downloads, and locating the Stripe customer portal. The $14.96 Starter Experience includes the eBook plus one month of Brainopia member games and member videos, then renews automatically at $9.96 per month until canceled, with your consent.
- Use Account settings to open Stripe's customer portal, update a payment method, review invoices, or cancel future renewals.
- Cancel before the renewal date shown during checkout to avoid the next charge. The purchased eBook remains yours after membership ends.
- Never send us a password, password-reset link, or complete payment-card number.
Brainopia games and learner access
If a game will not open, access looks incorrect, or saved progress does not appear, contact us from the adult account that manages membership.
- Include the game name, page address, device or browser, and what happened.
- Tell us whether you were playing as the adult or a managed learner. Do not email the child's name or other identifying information.
- Games marked Coming Soon are still being prepared; a membership does not make an unfinished game available.
Accessibility and content questions
Tell us when a page, video, game, or eBook format creates a barrier, or when a published statement needs review.
- For accessibility help, include the page or file, the barrier, and the format or accommodation that would help.
- For a content concern, include the page title and the specific sentence, image, or claim.
- Do not include medical records, government identification, or a child's identifying information.
What happens after you contact us
We review the minimum information needed to understand the request and may ask for a safe verification step. If the request concerns an order, keep the Stripe receipt and site order reference available. We will never ask you to email a password or complete card number.
Urgent care and safety
This website is not monitored for emergencies. Contact local emergency services, a qualified health professional, or an appropriate crisis resource for urgent medical, developmental, mental-health, or safety concerns.